Across all the United Kingdom and international commerce sectors, the credit management and debt collection roles have dynamic functions and central to many operations, setting policies, managing financial risk, customer relationships, and facilitating sales. You will work and protect cash flow while focusing on overdue, late or unpaid money. Your role will be fast-paced, target driven, requiring knowledge of the law, business environment, excellent technical and interpersonal skills. It is a rewarding career for enthusiastic individuals and self-motivated who enjoy a varied role working at the company operations centre.
Credit controller/debt collection specialist level 3 apprenticeship programme will make you competent for multiple job roles, including:
The length of this apprenticeship programme is 18 to 24 months.
It is perfect if you have already achieved level 2 Maths and English. On the other hand, the relevant prior experience can also be an alternative.
Credit management and debt collection: It includes a good understanding of credit management and debt collection principles, organisational techniques, and knowledge.
Legal, regulatory and compliance: You will understand the legal, regulatory, risk and compliance framework such as:
Industry and organisation understanding: It will provide you with a good knowledge of professional standards, including:
Products and services: You will demonstrate a broader understanding of the products and services, including features and benefits, together with products and services delivery.
Systems and processes: It includes an understanding of the tools, systems, and processes together with the required standards, including IT tools.
Managing customers’ relationships: You will deliver excellent service, identify & meet customers’ needs. Alongside, you will develop sustained relationships with your customers. You will recognise the business context of relationships and their importance to the organisation while dealing with a complex topics at the same time. You will become capable of identifying, defusing, resolving sensitive and difficult vulnerable situations effectively.
Communication: You will listen to customer’s circumstances and communicates effectively with them. It requires sound interpersonal skills, a range of media, and language.
Negotiation and decision making: The programme will make you capable of using various negotiating skills. You will work with customers and client to identify mutually acceptable outcomes on credit and debt issues. On the other hand, you will follow through and re-negotiate sensitively under challenging situations like defaults.
Results delivery: Here, you must use various processes and systems for service delivery to the customers. Alongside, you will run a variety of tasks, including:
Teamwork: You will develop and maintain professional relationships within teams and other business areas, including sales, compliance and quality team.
Continuous improvement: It will enable you to identify opportunities to improve your working practices. You will take ownership of specific changes and implement where appropriate.
Personal development: You will develop your capability with the consultation of your manager. It will include keeping up-to-date and relevant changes. Alongside, you will support others in their development, where you will help them through mentoring and coaching.
You have to complete one of the following two options depending on your specific role.
Credit risk (Option 1): Here, you will understand the business environment, organisational policies, regulatory requirements, and procedures. It will provide you with the assessing credit risk framework. Alongside, you will learn how to use relevant information and specialist tools. It will allow you to analyse and review customer applications and make decisions on credit limits.
Advance collections (Option 2): It will provide you with knowledge and skills about technical requirements, organisational policies, and procedures. You will learn about interpreting company and contractual information, including:
You will become eligible to apply for professional membership of the Chartered Institute of Credit Management at completion. On the other hand, you can become a member of the London Institute of Banking & Finance.
Alongside, you can develop your career within the organisation through a range of pathways, including team leader, credit/collection manager, or a more specialist role like senior credit risk analysts.
We are committed to help our apprentices and provide support also after the completion of their apprenticeship programmes. KBM will provide you with job market opportunities, support on employment, and other help you need.
