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Gateway

Who is this qualification for?

This qualification is approved to be offered in England only. It offers an engaging programme for learners who have decided that they are going to progress up the career ladder in a wide range of commercial and public sector areas. The qualification gives learners the opportunity to develop the knowledge and understanding needed to work in a supervisory position.

It is suitable for those wishing to change career or moving to a particular area of employment following a career break. Many learners will already be working in management roles.

The qualification provides learners with a range of management techniques and leadership skills, such as managing performance and developing self and others, contributing to meetings and leading a team.

What could this qualification lead to?

Will the qualification lead to employment, and if so, in which job role at which level?

This qualification is primarily intended as a means of developing the skills, knowledge and understanding of those already employed in management roles. It forms part of the Advanced Apprenticeship in management. Job roles may include:

  • Section Manager
  • Assistant Manager
  • Senior Supervisor
  • Junior Non-Commissioned Officer

Will the qualification support progression to further learning, if so, what to?

Learners could choose to progress to completing the Advanced Apprenticeship in Management. Learners may wish to progress further through the study of related vocational or personal and social development qualifications including:

  • Level 4 Diploma in Management
  • Level 3 or 4 Diploma in Business Administration

Why would I choose this qualification rather than any other?

The Gateway Qualifications Level 3 Diploma in Management (QCF) is suitable for learners who want a generic qualification which is suitable for a wide range of management roles as it allows learners to demonstrate competency as a manager and also provides underpinning knowledge and understanding of the role.. The qualification forms the combined knowledge and competence element of the Advanced Apprenticeship Framework in Management.

Gateway Qualifications offers other Level 3 qualifications which may be more suitable if learners wish to specialise within specific sectors in a team leading or lower managerial/supervisory role, for example within customer service or business environments or the logistics or retail sectors. The following qualifications are available from Gateway Qualifications:

  • Gateway Qualifications Level 3 Diploma in Business Admin (QCF) – which is suitable for people working at supervisory level in business administration role
  • Gateway Qualifications Level 3 Diploma in Customer Service (QCF) – which is suitable for people working within a customer service environment in a team leading or supervisory role
  • Gateway Qualifications Level 3 Certificate in Retail Knowledge (QCF) – which provides the underpinning knowledge and understanding for working within the retail sector or the Gateway Qualifications Level 3 Diploma in Retail Management (QCF) which enables learners to demonstrate their competency in working within retail supervisory or management roles
  • Gateway Qualifications Level 3 Diploma in Supply Chain Management (QCF) allows learners to demonstrate competence whilst learning the underpinning knowledge and understanding of supply chain management

An alternative qualification which includes supply chain, but also has a focus on procurement is the Gateway Qualifications Level 3 Diploma in Procurement and Supply (QCF).

What is the qualification’s content and structure?

This qualification covers the core skills, knowledge and understanding needed to work in management roles.

The qualification comprises of 55 credits and requires between 284 and 371 guided learning hours.

Learners will complete five mandatory units:

  • Manage team performance
  • Principles of people management
  • Principles of business
  • Principles of leadership and management
  • Manage personal and professional development

They will then select optional units from a range of groups including:

  • Manage conflict within a team
  • Procure products and/or services
  • Implement change
  • Implement and maintain business continuity plans and processes

Collaborate with other departments

  • Support remote or virtual teams

Participate in a project

  • Develop and maintain professional networks
  • Develop and implement an operational plan
  • Encourage learning and development
  • Discipline and grievance management

Different ways of achieving the outcomes

The qualification forms part of the Advanced Apprenticeship Framework for management roles, but it is acknowledged that some learners may need or wish to take the qualification on its own, for example, learners who work on a part-time or voluntary basis and therefore will not be eligible for apprenticeship funding. Learners eligible for advanced learning loans and wishing to undertake this qualification may be able to use the loan to fund their learning.

What prior qualifications/levels of attainment does a learner need to take this qualification?

The qualification is available to learners aged 16 and above. No prior qualifications or specific level of attainment are required. However it is expected that learners should be able to work at level 2 or above or have equivalent work experience in management. Learners should be proficient in the use of the English language.

Who supports this qualification?

Support for this qualification has not been sought from specific employers but the units are based on the National Occupational Standards for management. Skills CfA recognises this qualification as the compentency component for the advanced apprenticeship in management.

  • Gateway Qualifications Level 4 NVQ Diplomas in Business Administration
  • Gateway Qualifications Level 4 Diploma In Business and Professional Administration

Who is this qualification for?

This qualification is approved to be offered in England only. The qualification has been designed for learners aged 16 and above who are capable of reaching the required standards. It is likely that they will will be seeking work within the customer service sector, or they may already be employed in a cross sector role or function that involves responsibility for defined service-related activities within an area of responsibility.

The qualification forms part of the Advanced Apprenticeships Framework for roles within the customer service sector. It has been designed for learners to demonstrate a practiced set of skills when carrying out customer service operations including managing performance improvements in service delivery, customer satisfaction, customer loyalty and reliability. It develops learners’ knowledge and understanding of the principles that underpin working in a customer service environment including understanding customer retention and the principles of business.

The qualification is available to learners aged 16 and above.

Why would I choose this qualification rather than any other?

The Gateway Qualifications Level 3 Diploma in Customer Service (QCF) is suitable for learners who want a generic qualification which is suitable for a wide range of roles within a customer service environment. Gateway Qualifications offers other Level 3 qualifications which may be more suitable if learners wish to specialise within specific sectors in a team leading or lower managerial/supervisory roles, for example within business environments or the logistics or retail sectors. The following qualifications are available from Gateway Qualifications:

  • Gateway Qualifications Level 3 Diploma in Business Admin (QCF) – which is suitable for people working at supervisory level in business administration role
  • Gateway Qualifications Level 3 Certificate in Retail Knowledge (QCF) – which provides the underpinning knowledge and understanding for working within the retail sector or the Gateway Qualifications Level 3 Diploma in Retail Management (QCF) which enables learners to demonstrate their competency in working within retail supervisory or management roles
  • Gateway Qualifications Level 3 Diploma in Supply Chain Management (QCF) allows learners to demonstrate competence whilst learning the underpinning knowledge and understanding of supply chain management
  • Gateway Qualifications Level 3 Diploma in Management is a generic management qualification which is suitable for a wide range of sectors as it allows learners to demonstrate competency as a manager and also provides underpinning knowledge and understanding of the role.

An alternative qualification which includes supply chain, but also has a focus on procurement is the Gateway Qualifications Level 3 Diploma in Procurement and Supply (QCF).

What could this qualification lead to?

Will the qualification lead to employment, and if so, in which job role at which level?

This qualification is primarily intended as a means of developing the competence of those already employed or seeking to be employed within a customer service environment. It forms part of the Advanced Apprenticeships within this sector.

Potential job roles for those who are working towards this qualification include:

  • customer service supervisor/team leader
  • call centre adviser
  • events coordinator
  • customer relationship manager
  • customer service manager
  • client services officer

Will the qualification support progression to further learning, if so, what to?

Learners could choose to progress to completing a level 4 qualification in customer service or to a management qualification at level 3, designed to ensure that the learner’s management and leadership skills support productivity and efficiency of the workforce.

What is the qualification’s content and structure?

This qualification covers the core knowledge and understanding needed to work in the customer service sector.

The qualification comprises of 55 credits and has a minimum of 289-375 guided learning hours.

Learners must complete a minimum of 55 credits including 31 credits from Mandatory Group A and a minimum of 24 credits from Optional Group B and/or Optional Group C. A maximum of 9 credits may come from Optional Group C. A minimum of 40 credits must be achieved at level 3 or above.

The requirement for at least 10 credits on the QCF for the knowledge element and 10 credits for the competence element will be completed through the mandatory units. By completing the mandatory units the apprentice will achieve 12 credits for competence and 19 credits for knowledge.

Learners will complete mandatory units in organising and delivering customer service, resolving customers’ problems, managing personal and professional development, understanding the customer service environment, principles of business and understanding customers and customer retention.

Learners will then choose from a range of more specialised customer service and sector contextualised units that align to the duties of their role. These include gather, analyse and interpret customer feedback, monitor the quality of customer service interactions, use service partnerships to deliver customer service, negotiating in a business environment, managing team and individuals’ performance and collaborating with other departments.

Different ways of achieving the outcomes

The qualification forms part of the Advanced Apprenticeship Framework for roles within customer service environments, but it is acknowledged that some learners may need or wish to take the qualification on its own, for example, learners who work on a part-time or voluntary basis and therefore will not be eligible for apprenticeship funding. Learners eligible for advanced learning loans and wishing to undertake this qualification may be able to use the loan to fund their learning.

What prior qualifications/levels of attainment does a learner need to take this qualification?

No prior qualifications or specific level of attainment are required, however it is likely that they will be seeking work within the customer service sector or they may already be employed in a cross sectoral function that involves responsibility for defined service related activities within an area of responsibility.

Who supports this qualification?

Support for this qualification has not been sought from specific employers but the units are based on the National Occupational Standards for customer service. SkillsCFA recognises this qualification as the combined knowledge and competence qualification for the Advanced Apprenticeship in Customer Service.

  • Gateway Qualifications Level 2 Diploma In Customer Service
  • Gateway Qualifications Level 3 Diploma in Customer Service

Who is this qualification for?

This qualification is approved to be offered in England only. It offers an engaging programme for learners who have decided that they are going to progress up the career ladder in a wide range of commercial and public sector areas. The qualification gives learners the opportunity to develop the knowledge and understanding needed to work in a supervisory position.

It is suitable for those wishing to change career or moving to a particular area of employment following a career break. Many learners will already be working in management roles.

The qualification provides learners with a range of management techniques and leadership skills, such as managing performance and developing self and others, contributing to meetings and leading a team.

What could this qualification lead to?

Will the qualification lead to employment, and if so, in which job role at which level?

This qualification is primarily intended as a means of developing the skills, knowledge and understanding of those already employed in management roles. It forms part of the Advanced Apprenticeship in management. Job roles may include:

  • Section Manager
  • Assistant Manager
  • Senior Supervisor
  • Junior Non-Commissioned Officer

Will the qualification support progression to further learning, if so, what to?

Learners could choose to progress to completing the Advanced Apprenticeship in Management. Learners may wish to progress further through the study of related vocational or personal and social development qualifications including:

  • Level 4 Diploma in Management

Why would I choose this qualification rather than any other?

The Gateway Qualifications Level 3 Diploma in Management (QCF) is suitable for learners who want a generic qualification which is suitable for a wide range of management roles as it allows learners to demonstrate competency as a manager and also provides underpinning knowledge and understanding of the role.. The qualification forms the combined knowledge and competence element of the Advanced Apprenticeship Framework in Management.

Gateway Qualifications offers other Level 3 qualifications which may be more suitable if learners wish to specialise within specific sectors in a team leading or lower managerial/supervisory role, for example within customer service or business environments or the logistics or retail sectors. The following qualifications are available from Gateway Qualifications:

  • Gateway Qualifications Level 3 Diploma in Business Admin (QCF) – which is suitable for people working at supervisory level in business administration role
  • Gateway Qualifications Level 3 Diploma in Customer Service (QCF) – which is suitable for people working within a customer service environment in a team leading or supervisory role
  • Gateway Qualifications Level 3 Certificate in Retail Knowledge (QCF) – which provides the underpinning knowledge and understanding for working within the retail sector or the Gateway Qualifications Level 3 Diploma in Retail Management (QCF) which enables learners to demonstrate their competency in working within retail supervisory or management roles
  • Gateway Qualifications Level 3 Diploma in Supply Chain Management (QCF) allows learners to demonstrate competence whilst learning the underpinning knowledge and understanding of supply chain management

An alternative qualification which includes supply chain, but also has a focus on procurement is the Gateway Qualifications Level 3 Diploma in Procurement and Supply (QCF).

What is the qualification’s content and structure?

This qualification covers the core skills, knowledge and understanding needed to work in management roles.

The qualification comprises of 55 credits and requires between 284 and 371 guided learning hours.

Learners will complete five mandatory units:

  • Manage team performance
  • Principles of people management
  • Principles of business
  • Principles of leadership and management
  • Manage personal and professional development

They will then select optional units from a range of groups including:

  • Manage conflict within a team
  • Procure products and/or services
  • Implement change
  • Implement and maintain business continuity plans and processes

Collaborate with other departments

  • Support remote or virtual teams

Participate in a project

  • Develop and maintain professional networks
  • Develop and implement an operational plan
  • Encourage learning and development
  • Discipline and grievance management

Different ways of achieving the outcomes

The qualification forms part of the Advanced Apprenticeship Framework for management roles, but it is acknowledged that some learners may need or wish to take the qualification on its own, for example, learners who work on a part-time or voluntary basis and therefore will not be eligible for apprenticeship funding. Learners eligible for advanced learning loans and wishing to undertake this qualification may be able to use the loan to fund their learning.

What prior qualifications/levels of attainment does a learner need to take this qualification?

The qualification is available to learners aged 16 and above. No prior qualifications or specific level of attainment are required. However it is expected that learners should be able to work at level 2 or above or have equivalent work experience in management. Learners should be proficient in the use of the English language.

Who supports this qualification?

Support for this qualification has not been sought from specific employers but the units are based on the National Occupational Standards for management. Skills CfA recognises this qualification as the compentency component for the advanced apprenticeship in management.

  • Gateway Qualifications Level 2 Diploma In Team Leading
  • Gateway Qualifications Level 3 Diploma In Management

Who is this qualification for?

This qualification is approved to be offered in England only. It offers an engaging programme for learners who have decided that they are going to continue a career in business administration supervision or team leading. The qualification gives learners the opportunity to develop and demonstrate the skills and competence needed to work within business administration supervisory roles.

The qualification is generic and so is suitable for learners working in a wide range of business administration roles. It is aimed at people who need to develop and gain formal recognition of their knowledge, skills and understanding of the business administration environment.

The qualification is the competency component of the Advanced Apprenticeship Framework for supervisory roles within the business administration industry. The qualification is available to learners aged 16 and above.

Why would I choose this qualification rather than any other?

The Gateway Qualifications Level 3 Diploma in Business Admin (QCF) is suitable for learners who want a generic qualification which is suitable for a wide range of roles within a business environment. Gateway Qualifications offers other Level 3 qualifications which may be more suitable if learners wish to specialise within specific sectors in a team leading or lower managerial/supervisory roles, for example within the logistics, retail or customer service sector. The following qualifications are available from Gateway Qualifications:

  • Gateway Qualifications Level 3 Diploma in Customer Service (QCF) – which is suitable for people working at supervisory level in a customer service role
  • Gateway Qualifications Level 3 Certificate in Retail Knowledge (QCF) – which provides the underpinning knowledge and understanding for working within the retail sector or the Gateway Qualifications Level 3 Diploma in Retail Management (QCF) which enables learners to demonstrate their competency in working within retail supervisory or management roles
  • Gateway Qualifications Level 3 Diploma in Supply Chain Management (QCF) allows learners to demonstrate competence whilst learning the underpinning knowledge and understanding of supply chain management
  • Gateway Qualifications Level 3 Diploma in Management is a generic management qualification which is suitable for a wide range of sectors as it allows learners to demonstrate competency as a manager and also provides underpinning knowledge and understanding of the role.

An alternative qualification which includes supply chain, but also has a focus on procurement is the Gateway Qualifications Level 3 Diploma in Procurement and Supply (QCF).

Gateway Qualifications also offers a range of Access to Higher Education qualifications with a business focus if you want to progress to Higher Education in the future.

What could this qualification lead to?

Will the qualification lead to employment, and if so, in which job role at which level?

This qualification is primarily intended as a means of developing the competence of those already employed within business administration and gives a good grounding for supervisory positions in the business administration sector. It forms the combined knowledge and competence part of the Advanced Apprenticeship within this sector. Job roles within this sector which are supported by this qualification could include:

  • Administration officers/executives
  • Administration team leaders
  • Office supervisors
  • Personal assistants/secretaries

Will the qualification support progression to further learning, if so, what to?

Learners could complete the advanced apprenticeship in business administration and then may choose to progress to a higher apprenticeship at level 4 such as:

  • Level 4 Diploma in Business and Adminstration
  • Level 4 Diploma in Business and Administrative Management
  • Level 4 NVQ Diploma in Business Administration

What is the qualification’s content and structure?

This qualification covers the knowledge, understanding and competence needed to work in a supervisory role in a range of business administration environments.

The qualification comprises of 58 credits and has a minimum of 282 - 432 guided learning hours.

Learners must achieve a minimum of 58 credits. 27 credits must be achieved from the mandatory group.

The mandatory units are:

  • Principles of business
  • Principles of business communication and information
  • Communicate in a business environment
  • Principles of administration
  • Manage personal and professional development

Learners then can choose from a wide range of optional units which provide them with the flexibility to choose those areas relevant to their particular setting. The units include:

  • Contribute to the improvement of business performance
  • Administer paking and traffic challenges, representations and civil parking appeals
  • Negotiate in a business environment
  • Provide administrative support in schools
  • Build legal case files
  • Deliver a presentation
  • Analyse and present business data
  • Create bepoke business documents
  • Provide administrative support for meetings
  • Contribute to the organisation of an event
  • Adminster finance
  • Adminster human resource records
  • Produce minutes of meetings
  • Support environmental sustainability in a business environment
  • Manage team performance
  • Procure products and/or services
  • Implement change
  • Spreadsheet software
  • Manage a budget
  • Principles of leadership and management
  • Principles of market research
  • Understand the customer service environment
  • Principles of social media within a business

Different ways of achieving the outcomes

The qualification forms part of the Advanced Apprenticeship Framework for roles within business administration environments, but it is acknowledged that some learners may need or wish to take the qualification on its own, for example, learners who work on a part-time or voluntary basis and therefore will not be eligible for apprenticeship funding. Learners eligible for advanced learning loans and wishing to undertake this qualification may be able to use the loan to fund their learning.

What prior qualifications/levels of attainment does a learner need to take this qualification?

It is expected that learners undertaking the qualification will already have gained previous qualifications in related subjects, for example, customer service or business administration qualification at Level 1 or 2 and have experience within the sector.

Who supports this qualification?

Support for this qualification has not been sought

  • Gateway Qualifications Level 2 Diploma In Business Administration
  • Gateway Qualifications Level 3 Diploma in Business Administration