Information, Advice And Guidance


Information, Advice and Guidance Services “Matrix quality standards certified”

KBM Training & Recruitment is a Matrix certified information, advice and guidance (IAG) provider. Matrix is the international quality standard; it is for those organisations that deliver IAG services. It ensures the quality of information, advice and guidance delivery under the guidelines of the Department for Education (DfE) of the UK. The DfE recognise the Matrix standard as a quality framework, which accredits information, advice and guidance, including the National Careers Service and other services delivery on behalf of the Education Skills Funding Agency (ESFA).

At KBM, we provide an independent information, advice and guidance service to businesses and individuals looking to access our training programmes and those already enrolled. Our impartial IAG service is beneficial for the success of individuals and organisations. KBM has highly qualified, experienced and independent careers advisers. Our advisors answer questions impartially about careers and jobs and help you understand careers information. On the other hand, we have partnerships with funding bodies and other providers. These partnerships provides various alternative options, choices and progression routes. 

KBM provides the best IAG services for businesses, students, professionals, learners and apprentices in line with Matrix quality standards. We offer a holistic approach to IAG services to respective client or customer groups. KBM ensure its learners and apprentices have access to our impartial information, advice, and guidance, allowing them to make informed decisions to realise their full potential. We provide businesses, students, professionals, learners and apprentices with:

  • Impartial advice, information and guidance 
  • Clear and friendly advice about available learning and employment programmes
  • Guidance and support to make choices and complete learning plan
  • Regular communication and personal help on how well they are performing
  • Options to decide what to do next or employment or further study
  • Ability to make choices in continued learning and transition to work
  • Opportunity to involve in decision-making that affect education, business and operations.

IAG benefits

Our services are beneficial for individual’s retention, progression and achievement. It makes our students and professionals more focused with a clear and realistic idea of what they need to do to achieve their career goals. We help in checking whether they are on track with the SMART targets we developed for them. Our IAG service identifies and removes barriers impeding progression.

On the other hand, we provide information, advice and guidance on various issues such as housing, debt, child care, benefits, health etc. Our IAG advisors explore available learning, career, or work options while considering:

  • Knowledge
  • Skills
  • Abilities
  • Qualifications
  • Interests
  • Personal issues

We help business, students and professionals in making informed choices on available options. Alongside, we help individuals in building confidence, skills and motivation to manage their career development expectations.

KBM ensure that

  • We treat businesses, students, professionals, learners and apprentices with courtesy and fairness
  • We respect the rights of each other without considering gender, disability, race, marital status, sexual orientation, age, religion or belief
  • Our IAG services are free of cost and without direct or indirect discrimination
  • We keep the confidentiality of our stakeholder at the top to protect their interests
  • We provide appropriate support to disabled people and enable their access to our IAG services

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