Credit controller/collector

KBM is contributing to preparing students and professionals in credit control and accounting. We have accreditations of AAT, NCFE, and Skillsfirst. KBM is endorsed by the Institute of Financial Accountants (IFA) and regulated by the Financial Conduct Authority (FCA). We blend our training with these organisations. 

At KBM, we are constantly helping students and professionals to provide high-quality training and accountancy work experience with the best recruitment facility in the market. Alongside, we offer the opportunity to combine theoretical knowledge with its practical application.

Our certified accountants and finance experts will supervise your practical training. KBM Chartered Certified Accountants & Registered Auditors is a workplace where you will gain practical training. KBM is a recognised provider of ACCA and Gold Level employer of the ACCA.


You will gain knowledge and skills on the credit controls essentials, including:

  • Effective chasing techniques
  • Third parties help in reclaiming
  • The court help in reclaiming debts
  • Common non-payment excuses tackling
  • Legal rights about charging interest on overdue accounts 
  • Relief type on bad debts
  • Claim on bad debts

With such knowledge and skills, you will become capable of offering credit to customers with a minimised risk and effectively chase up the overdue payments. If your business is offering credit, you need to place an effective credit control process. Credit controllers assist in debts reclaiming from customers. You can quickly analyse to avoid offering credit to untrustworthy customers.


It is an ideal career for those who handle a business’s finances and manages customer accounts. This course will help you how to control credit successfully. If you are thinking of becoming a committed credit controller who chases up payments, the credit controller course is very beneficial. It has no credit control or other knowledge or experience requirement. Hence, everybody at any level can take this course. 


Credit control training duration is 1 month; you need to study 32 hours in total.

Credit controller role | a rewarding career choice

The credit controlling and collections functions are at the heart of company operations. Credit controller roles require detailed law and regulations knowledge and the business environment. Credit controllers should be skilled professionals with excellent interpersonal and technical skills; roles include:

  • Quality targets meeting
  • Customer accounts monitoring
  • Managing customer accounts
  • Collection of monies as per organisational policies
  • Credit terms agreement
  • Invoices preparation
  • Cash allocation and reconciling
  • Payment arrangements
  • Payment monitoring
  • Recommendation on write-offs
  • Help in resolving disputes
  • Contacting clients/customers for debt and outstanding balances collection
  • Setting up policies
  • Debt support
  • Sales facilitation
  • Relationships with customers
  • Financial risk management

Credit management/collections is a rewarding career choice for individuals who are enthusiastic and self-motivated. It is perfect for those who like varied working at the centre of company operations. As a trainee, you will gain knowledge and skills on the following topics:

  • Credit control routines
  • Credit management
  • Bad debts tax relief
  • Statutory demands, insolvency and bankruptcy
  • Debt recovery through courts
  • Compliance knowledge
  • Communication skills
  • Knowledge and understanding of systems, processes, industry, organisations, products, and services
  • Regulatory understanding and knowledge

Course outcome

The course is focusing on achieving the following outcome:

  • Understanding credit controlling importance
  • Capability to perform as a suitable credit controller
  • Knowledge of offering credit to customers on minimised risk 
  • Carry out credit checks
  • Knowledge of rights for interest charging
  • Credit application forms usage
  • Treatment of delayed commercial debts payment 
  • Learning of techniques enabling chase payment via phone calls and letters them to effectively 
  • Knowledge of addressing common non-payment excuses
  • Understanding of third parties and the court help to chase payment
  • Knowledge of further steps if non-payment, including sending statutory requirements
  • Knowledge of relief can claim back if the debtors are with bad debts.

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